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Using Social Networks to Improve the Performance of a Service Desk.

Joel Mana GonçalvesRejane Pereira da Silva Gonçalves
Published in: ITNG (2012)
Keyphrases
  • social networks
  • social network analysis
  • database
  • neural network
  • information systems
  • management system
  • service providers
  • web services
  • social media
  • service oriented