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Research on Index System and Fuzzy Comprehensive Evaluation Method for Passenger Satisfaction.
Yuanfeng Zhou
Jianping Wu
Yuanhua Jia
Published in:
FSKD (1) (2005)
Keyphrases
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fuzzy comprehensive evaluation method
conceptual design
service quality
evaluation method
evaluation model
database
customer satisfaction
artificial neural networks
databases
data mining
metadata
quality of service