Modelling and Detecting Changes in User Satisfaction.

Julia Kiseleva Eric Crestan Riccardo Brigo Roland Ditte

Published in: CIKM (2014)

Keyphrases

user satisfaction
information systems
service quality
perceived quality
structural equation modeling
objective measures
perceived usefulness
user perceptions
databases
search engine
hypothesis testing
information quality
search experience
quality attributes
kolmogorov smirnov