Measuring service quality at King Fahd International Airport.

M. Sadiq Sohail Abdulwahab Saeed Al-Gahtani

Published in: Int. J. Serv. Stand. (2005)

Keyphrases

service quality
customer satisfaction
service providers
electronic commerce
online shopping
user satisfaction
competitive advantage
quality of service
incident management
information quality
information systems
competitive environment
world wide
computer science
decision making
call center
data mining
databases