A methodology for measuring user satisfaction.

D. N. J. Mostert Jan H. P. Eloff Sebastiaan H. von Solms

Published in: Inf. Process. Manag. (1989)

Keyphrases

user satisfaction
information systems
customer satisfaction
service quality
information quality
perceived usefulness
kolmogorov smirnov
perceived quality
structural equation modeling
quality attributes
objective measures
software engineering