Getting it right! Critical Success Factors of BPM in the Public Sector: A Systematic Literature Review.
Rehan SyedWasana BandaraErica FrenchGlenn StewartPublished in: Australas. J. Inf. Syst. (2018)
Keyphrases
- literature review
- public sector
- critical success factors
- information systems development
- e government
- information sharing
- information and communication technologies
- case study
- digital government
- systems development
- business process
- customer relationship management
- data mining
- software development
- mobile devices
- requirements engineering
- artificial intelligence