Visualization of Online Product Reviews Written in Japanese Based on Entity Sentiment Analysis for Enhanced Customer Experience.
M. Fahim Ferdous KhanShinji SekiKen SakamuraPublished in: CCIOT (2023)
Keyphrases
- online product reviews
- sentiment analysis
- opinion mining
- sentiment classification
- customer reviews
- product reviews
- text classification
- sentence level
- text mining
- data analysis
- cross domain
- natural language processing
- user generated
- customer satisfaction
- product features
- named entities
- sentiment lexicon
- fine grained
- electronic commerce
- tree kernels
- databases
- knowledge representation
- knowledge base
- information retrieval