The Effect of Product-Harm Crisis on Consumers' Panic Emotion and Risk Perception.
Lin WangYongqiang ZhangYanzheng TuoPublished in: CSO (2014)
Keyphrases
- purchase intention
- product information
- online consumer reviews
- early warning
- online shopping
- online reviews
- decision making
- product quality
- virtual agents
- financial crisis
- visual perception
- risk management
- consumer behavior
- emotional state
- human perception
- perceived risk
- facial expressions
- risk assessment
- decision makers
- online stores
- consumer reviews
- website