Decoding customer experiences in rail transport service: application of hybrid sentiment analysis.

Dibya Nandan Mishra Rajeev Kumar Panda

Published in: Public Transp. (2023)

Keyphrases

sentiment analysis
opinion mining
natural language processing
sentiment classification
text classification
multi aspect
customer service
sentence level
neural network
service providers
service quality
artificial intelligence
text mining
social networks
machine learning
service times
real world