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Applying software process modeling to improve customer support processes.
Anu Raninen
Helena Merikoski
Jarmo J. Ahonen
Sarah Beecham
Published in:
J. Softw. Evol. Process. (2015)
Keyphrases
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software process
customer support
process improvement
process model
software process improvement
software engineering
software development
databases
petri net
customer satisfaction
technical support
data processing
access control
customer service
product quality