A Novel Decision Making Approach for Benchmarking the Service Quality of Smart Community Health Centers.
Hao LiJinlin LiHelmut DietlPublished in: IEEE Access (2020)
Keyphrases
- service quality
- decision making
- customer satisfaction
- service providers
- user satisfaction
- electronic commerce
- decision makers
- quality of service
- online shopping
- independent living
- information systems
- information quality
- health information systems
- health related
- competitive advantage
- health care
- decision support system
- health information
- decision support
- decision process
- competitive environment
- call center
- knowledge sharing
- data mining
- technology acceptance
- incident management
- smart environments
- online communities
- community structure
- business intelligence
- metadata