Comparison of Metaheuristics for Workforce Distribution in Multi-skill Call Centres.

David Millán-Ruiz José Ignacio Hidalgo Josefa Díaz

Published in: IJCCI (ICEC) (2010)

Keyphrases

information technology
metaheuristic
probability distribution
particle swarm optimization
information systems
special case
information retrieval
human resources
data distribution
tabu search
optimization problems
initial solution
ant colony optimization
random variables
database
optimal solution
real world