IT Performance Management in Five Organizations - (A Comparative Study).
Suzanne HaanappelRoel DrostFrank HarmsenSjaak BrinkkemperPublished in: PRET (2011)
Keyphrases
- information systems
- knowledge management
- management policies
- decision making
- information technology
- service management
- senior management
- public institutions
- management system
- service delivery
- inter organizational
- business processes
- process management
- management information systems
- virtual organization
- change management
- human capital
- data sets
- total quality management
- mission critical
- project management
- information management
- data processing
- management tools
- competitive advantage
- end user computing
- information security management
- information technology infrastructure
- software engineering
- metadata
- neural network