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From Service Level Agreements (SLA) to Experience Level Agreements (ELA): The challenges of selling QoE to the user.
Martín Varela
Patrick Zwickl
Peter Reichl
Min Xie
Henning Schulzrinne
Published in:
ICC Workshops (2015)
Keyphrases
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service level agreements
cloud computing
quality of service
service level
service providers
user experience
service oriented
business processes
business process
qos aware
user satisfaction
grid services
user interaction
resource management
end users
qos requirements
response time
web services
user interface