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RMI: A Framework for Modeling and Evaluating the Resiliency Maturity of IT Service Organizations.
Anuradha Bhamidipaty
Rohit Lotlikar
Guruduth Banavar
Published in:
IEEE SCC (2007)
Keyphrases
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information technology
information systems
main contribution
lightweight
business processes
conceptual framework
modeling framework
decision making
bayesian networks
end users
context aware
service providers
service platform