Validation of the ISS-QUAL and the role of gender, age and education on it service quality in the public sector.
Danilo Magno MarchioriEmerson Wagner MainardesRicardo Gouveia RodriguesPublished in: Inf. Technol. Manag. (2018)
Keyphrases
- public sector
- service quality
- information and communication technologies
- job satisfaction
- e government
- gender differences
- customer satisfaction
- electronic commerce
- current practices
- electronic government
- service providers
- private sector
- information sharing
- user satisfaction
- public policy
- cost effective
- public administration
- digital government
- competitive advantage
- quality of service
- e learning
- call center
- digital divide
- distance learning
- information quality
- age groups
- information systems
- higher education
- expert systems
- data mining
- online learning