Evolving Government-Citizen Ties in Public Service Design and Delivery.
Renata Mendes de AraujoYehia TaherWillem-Jan van den HeuvelClaudia CappelliPublished in: EGOV/ePart Ongoing Research (2013)
Keyphrases
- public services
- e government
- service delivery
- public administration
- public sector
- service oriented
- digital government
- government services
- government agencies
- user interface
- knowledge based systems
- information technology
- case study
- website
- design process
- social networks
- software engineering
- end users
- social media
- decision making