IT Workforce Outsourcing Benefits, Challenges and Success Factors in the Customer and Supplier Perspectives.

Carlos Simões Gleison Santos

Published in: SBQS (2020)

Keyphrases

success factors
information technology
supplier selection
critical success factors
information systems
m learning
supply chain
information quality
customer relationship management
service providers
customer satisfaction
electronic commerce
business process
response time
online learning
e learning
data mining