User services management: changing a breed or breeding a change?
Leila C. LyonsDorothy Ann AmslerPublished in: SIGUCCS (1986)
Keyphrases
- end users
- user centric
- service delivery
- information systems
- service management
- telecommunications networks
- location information
- information management
- context aware
- data management
- mission critical
- user interaction
- user interface
- web services
- network management
- user requirements
- configuration management
- online services
- user privacy
- user requests
- user preferences
- changing environment
- service oriented
- service providers
- collaborative filtering
- relevance feedback
- management system
- decision making
- personal preferences
- business continuity
- relationship management
- physical location
- personalized services
- service composition
- information services
- user profiles
- access control
- mobile devices