Mandatory provisioning of digital public services as a feasible service delivery strategy: Evidence from Italian local governments.
Luca TangiMichele BenedettiLuca GastaldiGiuliano NociClaudio RussoPublished in: Gov. Inf. Q. (2021)
Keyphrases
- public services
- service delivery
- e government
- service management
- life cycle
- end to end
- public sector
- service oriented
- service provision
- web services
- government services
- government agencies
- e learning
- multimedia services
- public administration
- quality of service
- metadata
- data mining
- mobile phone
- information technology
- mobile technologies
- data sources
- object oriented
- knowledge management
- information sharing
- cloud computing