ISPs' Service Quality and Customer Satisfaction in the Southern Region of Malaysia.
Uchenna Cyril EzeKhong Sin TanHishamuddin Bin IsmailYew Siang PoongPublished in: ACIS (2008)
Keyphrases
- service quality
- customer satisfaction
- service providers
- online shopping
- electronic commerce
- customer service
- information systems
- information quality
- quality of service
- competitive advantage
- user satisfaction
- call center
- customer reviews
- marketing strategies
- incident management
- internet banking
- job satisfaction
- product design
- end users
- customer support
- data mining
- database systems
- customer retention
- database