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Canary in the e-Commerce Coal Mine: Detecting and Predicting Poor Experiences Using Buyer-to-Seller Messages.
Dimitriy V. Masterov
Uwe F. Mayer
Steven Tadelis
Published in:
EC (2015)
Keyphrases
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electronic commerce
transaction costs
mobile commerce
business models
predicting future
monitoring system
online auctions
electronic marketplaces
long term
automatic detection
artificial intelligence
electronic markets
case study
text messages
search engine
recommender systems
supply chain management
website