Sentiment analysis for customer relationship management: an incremental learning approach.
Nicola CapuanoLuca GrecoPierluigi RitrovatoMario VentoPublished in: Appl. Intell. (2021)
Keyphrases
- incremental learning
- customer relationship management
- sentiment analysis
- opinion mining
- sentence level
- incremental learning algorithm
- sentiment classification
- competitive advantage
- text classification
- data mining applications
- text mining
- relationship management
- data mining
- natural language processing
- data mining technology
- product reviews
- supervised learning
- semi supervised
- sentiment lexicon
- business processes
- knowledge discovery
- product features
- learning process
- pairwise
- learning algorithm