Routing with a bandwidth based algorithm in virtual call centres.
Akinbola AdetunjiHadi LarijaniPublished in: NOMS (2008)
Keyphrases
- dynamic programming
- experimental evaluation
- cost function
- improved algorithm
- detection algorithm
- optimization algorithm
- computational cost
- k means
- worst case
- np hard
- learning algorithm
- high accuracy
- computationally efficient
- clustering method
- times faster
- similarity measure
- significant improvement
- simulated annealing
- augmented reality
- search space
- theoretical analysis
- optimal solution
- objective function
- matching algorithm