Automated Ticketing of Email for ISP Customer Care.
John F. BufordDavid BowieXiaolan HuangaMary MadyaPublished in: DSOM (2001)
Keyphrases
- spam filtering
- enron email
- electronic commerce
- semi automated
- electronic mail
- communication medium
- long term
- health care
- fully automated
- instant messaging
- email messages
- churn prediction
- anti spam
- customer satisfaction
- customer service
- email classification
- call center
- medical care
- customer behavior
- search engine
- text mining
- case study