Usability and public administration: experiences of a difficult marriage.

Tiziana Catarci Giacinto Matarazzo Gianluigi Raiss

Published in: CUU (2000)

Keyphrases

public administration
e government
digital government
public sector
electronic government
usability issues
government services
artificial neural networks
user experience
service provision
website
case study
software engineering
online learning
information sharing