Information System for the Improvement of Telecommunication Service Quality.

Elvis Assis Emmanuel Tavares Demóstenes Z. Rodríguez Renata Lopes Rosa

Published in: SBSI (2017)

Keyphrases

service quality
information systems
user satisfaction
customer satisfaction
information quality
electronic commerce
service providers
online shopping
competitive advantage
call center
competitive environment
information technology
incident management
databases
technology acceptance
case study
response time