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AMCIS 2007 Panel on IT Service Management: IT Service Management in the IS Curriculum.
John C. Beachboard
Sue A. Conger
Stuart Diaz Galup
Alex Hernandez
Jack Probst
Ramesh Venkataraman
Published in:
Commun. Assoc. Inf. Syst. (2007)
Keyphrases
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service management
incident management
online learning
key concepts
service provision
intermediate level
service delivery
data sets
mobile devices
service providers
professional development