Fuzzy cognitive strategic maps in business process performance measurement.
Michael GlykasPublished in: Expert Syst. Appl. (2013)
Keyphrases
- business process
- business processes
- case study
- fuzzy sets
- decision making
- ws bpel
- business process modeling
- process model
- process mining
- business process models
- web services
- fuzzy rules
- fuzzy logic
- business rules
- business goals
- workflow model
- service oriented architecture
- real world
- workflow technology
- knowledge management
- event logs
- enterprise resource planning
- information sharing
- expert systems
- lightweight