Peer-to-Peer Service Quality in Virtual Communities.
Aku ValtakoskiJuhana PeltonenMikko O. J. LainePublished in: Int. J. Virtual Communities Soc. Netw. (2011)
Keyphrases
- service quality
- virtual communities
- peer to peer
- customer satisfaction
- service providers
- social networks
- electronic commerce
- online shopping
- user satisfaction
- quality of service
- file sharing
- information sharing
- trust management
- trust and reputation systems
- call center
- information systems
- virtual world
- distributed computing
- online communities
- competitive advantage
- decision making
- incident management
- grid computing
- community members
- competitive environment
- content analysis
- network structure
- learning environment
- information quality
- situated learning