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Preparing for utility computing: The role of IT architecture and relationship management.

Jeanne W. RossGeorge Westerman
Published in: IBM Syst. J. (2004)
Keyphrases
  • relationship management
  • utility computing
  • management system
  • customer relationship management
  • information systems
  • real time
  • data mining
  • digital libraries
  • service oriented
  • databases
  • database systems