Using Event Graph to Improve Question Answering in E-commerce Customer Service.
Feng-Lin LiKehan ChenYan WanWeijia ChenQi HuangYikun GuoPublished in: ISWC (Satellites) (2019)
Keyphrases
- question answering
- customer service
- natural language processing
- information retrieval
- passage retrieval
- information extraction
- relation extraction
- named entities
- open domain question answering
- question answering systems
- natural language
- cross language
- qa clef
- syntactic information
- question classification
- customer satisfaction
- graph structure
- answer validation
- artificial intelligence
- semantic roles
- data mining
- sentence retrieval
- qa systems
- structured data
- search engine
- bayesian networks
- test set