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Optimal selection of contracts and work shifts in multi-skill call centers.

Roberto CordonePierre HosteinsGiovanni RighiniPaolo RavizzaAndrea Piselli
Published in: EURO J. Comput. Optim. (2014)
Keyphrases
  • optimal selection
  • call center
  • service level
  • asymptotically optimal
  • arrival rate
  • service quality
  • supply chain
  • heavy traffic
  • artificial intelligence
  • information systems
  • sufficient conditions
  • service providers