Performance Contracting in After-Sales Service Supply Chains.
Sang-Hyun KimMorris A. CohenSerguei NetessinePublished in: Manag. Sci. (2007)
Keyphrases
- supply chain
- supply chain management
- service discovery
- customer service
- radio frequency identification rfid
- inventory management
- supplier selection
- bullwhip effect
- dynamic pricing
- inventory control
- discrete event simulation
- lead time
- virtual enterprise
- decision making
- rfid technology
- service level
- service oriented
- web services
- uncertain demand
- revenue sharing
- small and medium size
- planning horizon
- heavy traffic
- customer satisfaction
- customer demand
- electronic commerce
- inventory policy
- trading partners
- data mining