The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective.
Wei-Tsong WangWei-Ming OuWen-Yin ChenPublished in: Int. J. Inf. Manag. (2019)
Keyphrases
- mobile communication
- user satisfaction
- service quality
- customer satisfaction
- wireless communication
- information systems
- social networking
- information quality
- mobile services
- online shopping
- mobile terminals
- base station
- continuance intention
- quality of service
- competitive advantage
- structural equation modeling
- communication networks
- service providers
- mobile devices
- factors influencing
- real time
- database