The Relationship between Answer Ranking and User Satisfaction in a Question Answering System.
Tomoharu KokubuTetsuya SakaiYoshimi SaitoHideki TsutsuiToshihiko ManabeMakoto KoyamaHiroko FujiiPublished in: NTCIR (2005)
Keyphrases
- user satisfaction
- candidate answers
- question answering
- question classification
- question answering systems
- answer validation
- information systems
- service quality
- web search
- natural language
- answer extraction
- ranking algorithm
- ranking functions
- perceived quality
- structural equation modeling
- user perceptions
- objective measures
- final answer
- ranked list
- search engine
- qa clef
- kolmogorov smirnov
- search experience
- perceived usefulness
- correct answers
- information extraction