Human and organizational error as a basis for process reengineering: with applications to systems integration planning and marketing.
Jose M. NievesAndrew P. SagePublished in: IEEE Trans. Syst. Man Cybern. Part A (1998)
Keyphrases
- information systems
- decision making
- business process reengineering
- intelligent systems
- computer systems
- reverse engineering
- human errors
- legacy systems
- data integration
- information technology
- expert systems
- error rate
- human users
- planning systems
- knowledge management
- human machine
- enterprise wide
- managerial decision making