Creating Value using Mobile Technology in Brazil - A Case Study in a Brazilian Airline Company.
Kelly Juliana AlvarengaClaudio Luis Cruz de OliveiraFernando José Barbin LaurindoPublished in: ICE-B (2009)
Keyphrases
- mobile technologies
- case study
- mobile phone
- mobile learning
- mobile devices
- m learning
- language learning
- learning scenarios
- mobile users
- learning activities
- information and communication technologies
- informal learning
- mobile applications
- handheld devices
- call center
- mobile services
- customer service
- active learning
- crew scheduling
- database
- yield management
- learning technologies
- user behavior
- context aware
- low cost
- learning process
- learning algorithm