Feedback mechanisms and consumer satisfaction, trust and repurchase intention in online retail.
Hongpeng WangRong DuTimothy OlsenPublished in: Inf. Syst. Manag. (2018)
Keyphrases
- consumer trust
- feedback mechanisms
- online consumer
- online markets
- behavioral intention
- influence factors
- perceived risk
- consumer reviews
- social media
- online marketplaces
- online environment
- consumer behavior
- online shopping
- online retailers
- real time
- supply chain
- e learning
- negative impact
- perceived usefulness
- user satisfaction