The Effect of e-Finance Service Quality on Bank Customers' Fintech e-Loyalty: Evidence from Ethiopia.
Wondwossen JereneDhiraj SharmaPublished in: Int. J. E Bus. Res. (2020)
Keyphrases
- service quality
- customer satisfaction
- service providers
- customer loyalty
- call center
- online shopping
- electronic commerce
- competitive advantage
- customer requirements
- customer support
- user satisfaction
- customer service
- information systems
- competitive environment
- marketing strategies
- quality of service
- customer retention
- incident management
- financial services
- subjective norm
- information quality
- expert systems
- switching costs
- databases