Big data management capabilities in the hospitality sector: Service innovation and customer generated online quality ratings.
Saqib ShamimYumei YangNajam Ul ZiaMahmood Hussain ShahPublished in: Comput. Hum. Behav. (2021)
Keyphrases
- data management
- customer satisfaction
- service quality
- customer service
- high quality
- big data
- service requirements
- online learning
- online stores
- online services
- marketing campaigns
- service providers
- online reviews
- electronic commerce
- case study
- service times
- point of sale
- service oriented
- higher education
- database management systems
- collaborative filtering
- service discovery
- heavy traffic
- user satisfaction
- mobile computing
- computing environments
- call center
- steady state
- cloud computing
- query processing
- database