A data-driven method to predict service level for call centers.

Chenyu Hou Bin Cao Jing Fan

Published in: IET Commun. (2022)

Keyphrases

service level
call center
supply chain
lead time
service systems
asymptotically optimal
total cost
heavy traffic
service requirements
service level agreements
real time
customer service
queueing model
public transportation
service times
cooperative
databases