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A data-driven method to predict service level for call centers.
Chenyu Hou
Bin Cao
Jing Fan
Published in:
IET Commun. (2022)
Keyphrases
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service level
call center
supply chain
lead time
service systems
asymptotically optimal
total cost
heavy traffic
service requirements
service level agreements
real time
customer service
queueing model
public transportation
service times
cooperative
databases