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ServiceGroup: A Human-Machine Cooperation Solution for Group Chat Customer Service.
Minghui Yang
Hengbin Cui
Shaosheng Cao
Yafang Wang
Xiaolong Li
Published in:
SIGIR (2020)
Keyphrases
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customer service
human machine
spoken dialog systems
cooperative
customer satisfaction
call center
optimal solution
human operators
customer support
real time
expert systems
vision system
human machine interaction