ServiceGroup: A Human-Machine Cooperation Solution for Group Chat Customer Service.

Minghui Yang Hengbin Cui Shaosheng Cao Yafang Wang Xiaolong Li

Published in: SIGIR (2020)

Keyphrases

customer service
human machine
spoken dialog systems
cooperative
customer satisfaction
call center
optimal solution
human operators
customer support
real time
expert systems
vision system
human machine interaction