Improving Service Operation Performance by a Cross-Industry Reference Model.

Peter Osadsky Amit Garg Bogdan Nitu Oliver Schneider Stefan Schleyer

Published in: APMS (2007)

Keyphrases

reference model
reference models
web services
telecommunications industry
case study
software architecture
metamodel
service discovery
point of sale
service providers
service oriented
competitive market
database
semantic web
mobile services