A Customer-to-Carrier Gateway for Trouble Administration.
Elizabeth D. ZeislerAdrian TangDeokjai ChoiTaesang ChoiHai Feng WengPublished in: J. Netw. Syst. Manag. (1996)
Keyphrases
- electronic commerce
- customer service
- customer behavior
- customer satisfaction
- monitoring system
- call center
- data sets
- real world
- credit card
- customer relationship management
- marketing strategies
- quality function deployment
- customer knowledge
- churn prediction
- consumer behavior
- service quality
- image sequences
- genetic algorithm
- neural network