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Definition of Metric Dependencies for Monitoring the Impact of Quality of Services on Quality of Processes.

Christian MayerlKay M. HunerJens-Uwe GasparChristof MommSebastian Abeck
Published in: BDIM (2007)
Keyphrases
  • high quality
  • service quality
  • service oriented
  • search engine
  • end users
  • user satisfaction
  • quality assessment
  • low quality
  • software quality
  • product quality