Examining satisfaction with the experience during a live chat service encounter-implications for website providers.
Graeme McLeanKofi Osei-FrimpongPublished in: Comput. Hum. Behav. (2017)
Keyphrases
- website
- service providers
- service quality
- online services
- customer satisfaction
- end users
- web design
- service provision
- service discovery
- service oriented
- service composition
- mobile services
- cognitive style
- web content
- information services
- user satisfaction
- service oriented architecture
- computer supported collaborative learning
- instant messaging
- user experience
- management system
- website design