Managing the internal IT service quality in public sector banks of India.
Sanjay DhingraPublished in: Int. J. Bus. Inf. Syst. (2015)
Keyphrases
- service quality
- public sector
- private sector
- e government
- government services
- customer satisfaction
- developing countries
- job satisfaction
- information and communication technologies
- service providers
- information sharing
- current practices
- electronic commerce
- competitive advantage
- quality of service
- electronic government
- user satisfaction
- digital government
- internet banking
- public administration
- information quality
- information systems
- call center
- competitive environment
- expert systems
- service delivery
- social capital
- response time
- disaster management
- case study
- data mining