Toward Identifying Customer Complaints of Cloud Service Providers Using Topic Modeling and Sentiment Analysis.
Salem AlghamdiPublished in: SNAMS (2023)
Keyphrases
- service providers
- topic modeling
- sentiment analysis
- opinion mining
- cloud computing
- text classification
- text mining
- topic models
- service quality
- cloud services
- call center
- data center
- latent dirichlet allocation
- service level agreements
- data management
- sentiment classification
- electronic commerce
- product reviews
- sentiment lexicon
- web services
- text documents
- collaborative filtering
- text corpora
- machine learning
- bag of words
- text categorization
- natural language processing
- end users
- prior knowledge
- natural language
- feature selection