A novel scalable representative-based forecasting approach of service quality.
Hamdi YahyaouiHala S. OwnAhmed AgwaZakaria MaamarPublished in: Computing (2020)
Keyphrases
- service quality
- customer satisfaction
- service providers
- online shopping
- short term
- electronic commerce
- competitive advantage
- user satisfaction
- quality of service
- information systems
- long term
- exchange rate
- information quality
- technology acceptance
- call center
- competitive environment
- learning outcomes
- expert systems
- data mining
- job satisfaction
- forecasting model
- customer loyalty
- incident management